Dun & Bradstreet (D&B), a global leader in business data and analytics, manages complex sales compensation programs across multiple business segments using SAP SuccessFactors Incentive Management. Over time, increasing system complexity, deeply nested compensation logic, and integration challenges created operational inefficiencies. Limited system flexibility and restricted visibility into performance data made it difficult for teams to adapt to evolving compensation structures and business needs.
Delays in troubleshooting, limited reporting capabilities, and system constraints were impacting overall efficiency and scalability—placing added pressure on both IT and Compensation Operations teams to maintain accuracy and agility.
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