T-Mobile US, Inc., provides mobile communications services in the United States, Puerto Rico, and the U.S. Virgin Islands. Managing the commission operations for 3 distinct types of Payees—Dealers, Agents, Employees—in an ever-evolving industry poses a huge operational challenge for both IT and Commission Operations. The incentive landscape has inherent challenges as new plan components are rolled out quarterly to keep up with the competition. SPIFFs and KSOs are rolled out and pulled back sometimes weekly. Delays in calculating the commission amount and publishing the commission statements were a risk to T-Mobile’s ability to attract and retain sales talent. Both the Commission Operations team and IT were under tremendous pressure to react fast, pay correctly and quickly.
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